Improve Customer Retention

Personalize experiences and product recommendations to fit customer needs and life stages. Identify at-risk customers and restore their loyalty. 

Benefits of Getting it Right

  • Lower cost of customer acquisition
  • Accelerate revenue growth (existing customers buy more)
  • Build advocacy (lower cost of acquisition)
  • Improve revenue predictability (reduce churn)

If the only time your customers hear from you is when you have something to sell them, you have a looming customer retention problem. Great customer success, customer marketing, and loyalty programs are rooted in personalizing communication cadences for engagement on their terms.

DELVE can help you collect, integrate, and apply first-party data to drive a wide range of campaigns using next best action models to orchestrate personalized offers and apply analytics to identify at-risk customers for special attention. Effective customer retention begins with data-driven insights to inform marketing actions and we can show you how to do it.

We are a Top 5 Google Certified Partner and certified partner of The Trade Desk, Salesforce, Amazon, and many others.

Ways to Solve This Challenge

Data Compiance

Audit, assess, and develop a playbook for ensuring your first-party data complies with GDPR, CCPA, and other regulatory requirements for storage and usage.

Data Science

Integrate advanced data science techniques into your decision support to improve segmentation, targeting, offer personalization, next best action, and other corporate decisions.

UX Personalization

Harness the power of data-driven personalization to improve conversion, customer experience, and drive higher lifetime value from your customer case.

Take Control of Your Future

Are you ready to build a data-driven culture where your people, process, and technology become a competitive advantage?

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