Decoding Your Superfans and Antifans To Unlock an “Unfair” Marketing Advantage
Do you have some customers who not only adore your brand but also make outsized contributions to your bottom line? And who always want more of your products? On the other hand, are there customers who end up being a financial drain on your business? Who buy only your loss-leaders, have continuous inquiries that tie up your support team, and always expect you to cover shipping costs? I’m convinced that just about every brand will answer a resounding “yes” to both questions. I categorize these...
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Decoding Your Superfans and Antifans To Unlock an “Unfair” Marketing Advantage
Do you have some customers who not only adore your brand but also make outsized contributions to your bottom line? And who always want more of your products? On the other hand, are there customers who end up being a financial drain on your business? Who buy only your loss-leaders, have continuous inquiries that tie up your support team, and always expect you to cover shipping costs? I’m convinced that just about every brand will answer a resounding “yes” to both questions. I categorize these...
3 Recommendations for Bidding Farewell to Universal Analytics with Confidence
Since standard Universal Analytics (UA) properties stopped processing data on July 1, I have been seeing quite a few grumblings on the interwebs about how Google Analytics 4 (GA4) is a disappointing sequel. Some dissatisfied marketers are even using GA4 to simply recreate the types of UA dashboards they are familiar with. I’m pleased to report, however, that we have been hearing fewer negative comments from our clients about GA4 over the last couple of months. I think that’s partly because we’ve been...
Google Ads Innovation Storm Watch: Campaigns Upgradeable to Performance Max
As my team and I continue to monitor the Google Ads innovation storm, a significant development on our radar is the new option to upgrade Display and Search Ads (DSA) and Smart Display campaigns to Performance Max campaigns. I recommend that you go ahead and take this option. (Note, however, that this is a “true” option, unlike the one standard Universal Analytics users recently had to make about moving to Google Analytics 4!) Why? You can reasonably expect to achieve...
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