Decoding Your Superfans and Antifans To Unlock an “Unfair” Marketing Advantage
Do you have some customers who not only adore your brand but also make outsized contributions to your bottom line? And who always want more of your products? On the other hand, are there customers who end up being a financial drain on your business? Who buy only your loss-leaders, have continuous inquiries that tie up your support team, and always expect you to cover shipping costs? I’m convinced that just about every brand will answer a resounding “yes” to both questions. I categorize these...
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Decoding Your Superfans and Antifans To Unlock an “Unfair” Marketing Advantage
Do you have some customers who not only adore your brand but also make outsized contributions to your bottom line? And who always want more of your products? On the other hand, are there customers who end up being a financial drain on your business? Who buy only your loss-leaders, have continuous inquiries that tie up your support team, and always expect you to cover shipping costs? I’m convinced that just about every brand will answer a resounding “yes” to both questions. I categorize these...
3 Recommendations for Bidding Farewell to Universal Analytics with Confidence
Since standard Universal Analytics (UA) properties stopped processing data on July 1, I have been seeing quite a few grumblings on the interwebs about how Google Analytics 4 (GA4) is a disappointing sequel. Some dissatisfied marketers are even using GA4 to simply recreate the types of UA dashboards they are familiar with. I’m pleased to report, however, that we have been hearing fewer negative comments from our clients about GA4 over the last couple of months. I think that’s partly because we’ve been...
Google Ads Innovation Storm Watch: Campaigns Upgradeable to Performance Max
As my team and I continue to monitor the Google Ads innovation storm, a significant development on our radar is the new option to upgrade Display and Search Ads (DSA) and Smart Display campaigns to Performance Max campaigns. I recommend that you go ahead and take this option. (Note, however, that this is a “true” option, unlike the one standard Universal Analytics users recently had to make about moving to Google Analytics 4!) Why? You can reasonably expect to achieve...
Turning 3 BILLION first-party data records into a $9 MILLION MARKETING OPPORTUNITY
Every insurance company knows the key to driving down customer acquisition costs and driving up retention rates is delivering a personalized, predictive and assistive CX. But with cookie deprecation looming, what does customer-centricity look like now? We’ve put together a four-part toolkit of helpful resources to help motivated marketing leaders drive marketing transformation, starting with a dynamic webinar on how we helped Gerber Life Insurance Company build and execute an award-winning...
A Blueprint for Successful Marketing Transformation
How Gerber Life Insurance Company converted billions of first-party data records into millions in marketing value Just about every marketing leader I talk to today understands that their first-party data is a huge, largely untapped asset. Now, as third-party cookies phase out, they’re feeling intense pressure to do something around first-party data. The challenge is figuring out where to start. Too many marketing organizations are spinning their wheels because they’re focused on the...
How DELVE Helped Partners in Health Boost Awareness of Their Initiatives and Capture a New Generation of Supporters
CHALLENGE Partners in Health (PIH) aimed to boost awareness of their initiatives and capture a new generation of supporters and donors by integrating digital, broadcast, print, and streaming media -- including the Netflix release of the documentary, Bending the Arc. This included identifying, engaging, and ultimately converting donors. Of particular interest was the acquisition of new donors and collecting and building a strong email list to enable ongoing donor engagement and fundraising. DELVE...
DELVE Earns Gold and Silver Awards in 2021 American Business Awards
BOULDER, Colo. – May 28, 2021 – In recognition of its innovative marketing approach and creative expertise, DELVE, the measurement-first advertising consultancy, was named the winner of Gold and Silver Stevie® Awards in the 19th annual American Business Awards. The American Business Awards is a premier business awards program. All organizations operating in the United States – public and private, for-profit and non-profit – are eligible to submit nominations. A record number of over 3,800...
DELVE Deeper: Conversion Probability
Explore the ways Conversion Probability benefits insurance marketers looking to refine ad spend and enhance conversion. This is the fifth post in our Delve Deeper: Insurance Marketing series, sharing tools to help insurance providers identify their most profitable audience segments, increase their marketing ROI, and drive conversion and revenue growth. Conversion Probability uses historical performance data such as location and device used to enable the informed shifting of marketing spend from low value...
The Deep Dive: Audience Suppression
Delve Goes Deeper: Insurance Marketing Discover how implementing Audience Suppression can help generate better business opportunities. This is the fourth post in our Insurance Marketing series, sharing tools to help insurance providers identify their most profitable audience segments, increase their marketing ROI, and drive conversion and revenue growth. In our first marketing tactic Deep Dive, we’ll DELVE deeper into the ways Audience Suppression contributes to conversion growth. It’s...
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