Decoding Your Superfans and Antifans To Unlock an “Unfair” Marketing Advantage

Do you have some customers who not only adore your brand but also make outsized contributions to your bottom line? And who always want more of your products?  On the other hand, are there customers who end up being a financial drain on your business? Who buy only your loss-leaders, have continuous inquiries that tie up your support team, and always expect you to cover shipping costs?  I’m convinced that just about every brand will answer a resounding “yes” to both questions. I categorize these...

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August 18, 2023
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Technology
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Google Digital Maturity Framework

What's your company's score? And why should your brand care? In 2017, Boston Consulting Group and Google developed the Digital Marketing Maturity Framework. In a nutshell, the framework helps DELVE and our Clients discover how advanced their Digital Marketing efforts are across a few key areas: Brands’ in-house analytical, media buying, and data science knowledge base and team structures;Quality of their Marketing Technology Stack;Accuracy and internal ownership of their reporting and...

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November 8, 2019 |

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