Salesforce Marketing Cloud Experience Manager – Remote

Marketing & Sales
August 17, 2021

Delve Deeper! Join one of Inc 5000’s fastest-growing companies as a Salesforce Marketing Cloud Experience Manager. DELVE is an analytics-first media consultancy and top-rated Google Marketing Platform, Google Cloud Platform, TheTrade Desk, Amazon AWS partner and reseller that provides strategy, insights, execution, and optimization of customer data to improve digital media ROI. DELVE aims to help emerging Challenger brands achieve their goals in Digital Marketing through the power of white-glove, data-driven service.

Objective of the Role:

In this role, reporting to the Head of Global Consulting. We are increasingly managing MarTech stack elements on behalf of our clients. Part of those MarTech stacks fall into the category of Customer Experience Platforms (CXPs). They are technologies which help organizations to manage end-to-end customer experiences. They listen to how consumers are behaving across channels (e.g, web, app, email), combine this with data points from other systems, understand which devices belong to the same person, and then allow you to make use of this connected data in a central place – managing audiences, deciding how best to personally engage each individual down to a one-to-one level, and finally sending that decision to other technologies to ensure a consistent & relevant experience is delivered for the end-consumer, regardless of whether it’s activated in inbound channels like web & app personalization, media or customer services, or outbound channels like email, SMS or sales.

This particular position entails operating and maintaining Salesforce Interaction Studio (Evergage) and Ads Studio for one of the world’s largest and most respected non-profit organizations. This particular client has other components of Salesforce Marketing Cloud, but is about to stand up IS and AS. While the blueprint and implementation are being handled by another firm, Delve is responsible for managing the ongoing instances, helping the client make the most of their customer experiences. This will all be done in conjunction with their CRM platform, email agency and Delve acting as their primary digital media agency.

The end result is to make sure that donors and supporters of this global non-profit agency have the best possible experience engaging with this organization, quickly find their way to the content that interests them and have a frictionless experience when they decide to support or donate to the organization.

Primary responsibilities:


Who We Are:

DELVE is a fast-paced company with a list of high-profile customers across the USA and EU. Among our key clients are UNICEF, Wynn, Virgin, Gerber Life, ALG and AT&T. We are growing rapidly and we look for collaborative, ambitious, candid, and energetic teammates. 
At DELVE, we prioritize our people. With so much talent, we recognize the importance of our employee’s well-being and will go above and beyond to ensure they work in the best environment that fosters personal and professional growth. We care about our culture and reward creativity and determination. We are also in the process of becoming B-Corp certified and carbon neutral. Our team looks for data-driven, problem-solving, and agile people who take work personally but still know how to have fun. 

DELVE is headquartered in Boulder, Colorado, with offices in New York, Warsaw, and Minsk.

What DELVE Offers:

Salary Range for this position is $60k – $80k base salary and bonus potential.

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

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