Client Success Manager – Boulder/Remote

Client Success
Boulder, Colorado
April 22, 2021

Delve Deeper! Join one of Inc 5000’s fastest-growing companies as a Client Success Manager. DELVE is an analytics-first media consultancy and top-rated Google Marketing Platform, Google Cloud Platform, TheTrade Desk, Amazon AWS partner and reseller that provides strategy, insights, execution, and optimization of customer data to improve digital media ROI. DELVE aims to help emerging Challenger brands achieve their goals in Digital Marketing through the power of white-glove, data-driven service.

Objective of the Role:

The Client Success Manager will  support driving the client’s strategy and day to day operations, helping DELVE’s clients to mature in their marketing and data. This role will support the Senior Client Success Manager (SCSM) and Head of Engagement Consulting (HoEC) in leading client engagements where needed, as well as have their own roster of clients. This role requires you to be analytical as well as creative in your thought process and be nimble in your thinking about client problems. The successful candidate will be a strategic thinker, problem solver and extremely organized with experience in Digital Analytics and Marketing projects on the agency and/or client side. This is a client-facing role, and will require confidence in managing both clients’ expectations and supporting internal teams to reach collective goals. Candidates must bring a strong understanding of digital media, AdTech trends, data strategies (as it relates to marketing) and different digital media platforms. 

The ideal candidate for this position must have a passion for problem-solving, strong organizational skills, have the ability to “think out loud,” and experience presenting to clients.

Primary responsibilities:

Qualifications:

Who We Are:

DELVE is a fast-paced company with a list of high-profile customers across the USA and EU. Among our key clients are UNICEF, Wynn, Virgin, Gerber Life, ALG and AT&T. We are growing rapidly and we look for collaborative, ambitious, candid, and energetic teammates. 
At DELVE, we prioritize our people. With so much talent, we recognize the importance of our employee’s well-being and will go above and beyond to ensure they work in the best environment that fosters personal and professional growth. We care about our culture and reward creativity and determination. We are also in the process of becoming B-Corp certified and carbon neutral. Our team looks for data-driven, problem-solving, and agile people who take work personally but still know how to have fun.  

DELVE is headquartered in Boulder, Colorado, with offices in New York, Warsaw, and Minsk.

What DELVE Offers:

Salary range for this position is $75K – $90K- plus a bonus potential and is based on prior experience and qualifications.

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

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